Friends,

Our showroom is finally open! 

Pennsylvania has moved to the yellow phase, so Rafferty Subaru is operating at a 50% capacity to maintain social distancing and the safety of our clients and employees.

In addition to actively monitoring the guidance provided by the Center for Disease and Prevention (CDC) and the World Health Organization (WHO) we are taking the following measures:

-We are providing masks to employees and clients that need them

-Client areas including desks, chairs, and test-driven vehicles, are disinfected before and after use every time.

-Socially distanced private vehicle discussion areas with glass between client and salesperson

-Private test drives

-Showroom is cleaned and disinfected every night

YOUR SAFETY IS OUR PRIORITY!

And of course we are still offering ONLINE BUYING

The health, well-being, and safety of Rafferty Subaru's staff, visitors, and guests is the most important thing to our family. Over the past couple of weeks, my team and I have been closely monitoring the spread of COVID-19 across the Country and, more specifically, throughout Pennsylvania and throughout neighboring counties in which we operate. While much is still unknown about the future of this virus, I am hopeful that we will soon see an end to its wide-reaching and devastating effects.

As health officials in Pennsylvania and around the globe work tirelessly to slow the velocity of this virus, I wanted to share with you some of the steps Rafferty Subaru is taking to ensure that staff and visitors at our store remain safe during operation.

Our Sales Department is open for online car buying!

From trade-in value to financing, the entire car buying process can be done online at Rafferty Subaru. We've outlined the entire online car buying process here

Service and Parts Departments
In addition to actively monitoring the guidance provided by the Center for Disease Control and Prevention (CDC) and the World Health Organization (WHO), our store has:
               

Developed a non-contact drop off/pick up process.

o   Utilize our nighttime drop box so you never need to come in the store

o   Our advisors will call/text/email with updates along the way

o   Pay your bill over the phone

o   Your car will be outside locked, sanitized and awaiting your pickup without ever stepping foot in the building.

Loaner vehicles are available.

o   We do require a signature for these, but of course, we are abiding by all CDC requirements and suggestions.

Posted relevant signage throughout the store which provides information about COVID-19, and critical ways to avoid being exposed to it. 

Increased the number of hand sanitizer stations throughout the store, and relentlessly encouraging members of our team to wash their hands throughout the day. 

Purchased additional cleaning supplies whereby every member of the Rafferty Subaru team can assist in cleaning and sanitizing high-contact areas throughout the day.

Instructed our janitorial team to ensure that cleaning and sanitizing all high-contact areas, such as door handles, desktops, railings, doorknobs, etc., on a nightly basis.

Instructed all employees who are exhibiting symptoms of COVID-19 to visit a doctor immediately and will be compensated for any time missed due to this pandemic.

Any employee uncomfortable with coming to work at this time has been instructed to stay home without consequence.

Lease Turn Ins
If your Subaru lease is ending and need to turn it in, we can do so by appointment by emailing
bobr@raffertysubaru.com

You also have the option to extend your current lease. Please visit
https://autofinance.chase.com/subaru-motors-finance/contact-us
for more information.

This is just a brief overview of what we're doing to combat the spread of COVID-19 in our community, and we continue to work daily to identify new ways to grow and strengthen our response efforts. Simply put, you can rest assured knowing that my team and I are approaching this situation diligently and proactively with an abundance of caution, and out of an abundance of care.          
         
Finally, I'd like to offer one parting thought: I know that the uncertainty associated with the spread of COVID-19 is cause for great concern. However, I ask everyone, my team and customers alike, to face this unique challenge with great poise and courage. Let us stand united to combat this outbreak and come through this stronger than before!


Thank you,

Bob Rafferty

Owner, Rafferty Subaru


Additional information on the coronavirus disease, including steps to prevent becoming ill, can be found online:
            
           
1. World Health Organization

https://www.who.int/emergencies/diseases/novel-coronavirus-2019
            
           
2. The Centers for Disease Control

https://www.cdc.gov/coronavirus/2019-ncov/index.html

 

As Always, We're Here To Help!