Friends,
The health, well-being, and safety of Rafferty Subaru's staff, visitors, and guests is the most important thing to our family. Over the past couple of weeks, my team and I have been closely monitoring the spread of COVID-19 across the Country and, more specifically, throughout Pennsylvania and throughout neighboring counties in which we operate. While much is still unknown about the future of this virus, I am hopeful that we will soon see an end to its wide-reaching and devastating effects.
As health officials in Pennsylvania and around
the globe work tirelessly to slow the velocity of this virus, I wanted to share
with you some of the steps Rafferty Subaru is taking to ensure that staff and
visitors at our store remain safe.
While our sales department has been
temporarily shut down in accordance with Governor Tom Wolf's state mandated
shut down, our service and parts departments remain open, to assist our
loyal customers through this extremely difficult time.
During this temporary sales shut down,
we're always here to help answer questions and concerns about your car buying
process at
sales.raffertysubaru.com
Service and Parts Departments
In addition to actively monitoring the guidance
provided by the Center for Disease Control and Prevention (CDC) and the World
Health Organization (WHO), our store has:
Developed a non-contact drop off/pick up process.
o Utilize our nighttime drop box so you never need to come in the store
o Our advisors will call/text/email with updates along the way
o Pay your bill over the phone
o Your car will be outside locked, sanitized and awaiting your pickup without ever stepping foot in the building.
Loaner vehicles are available.
o We do require a signature for these, but of course, we are abiding by all CDC requirements and suggestions.
Posted relevant signage throughout the store which provides information about COVID-19, and critical ways to avoid being exposed to it.
Increased the number of hand sanitizer stations throughout the store, and relentlessly encouraging members of our team to wash their hands throughout the day.
Purchased additional cleaning supplies whereby every member of the Rafferty Subaru team can assist in cleaning and sanitizing high-contact areas throughout the day.
nstructed our janitorial team to ensure that cleaning and sanitizing all high-contact areas, such as door handles, desktops, railings, doorknobs, etc., on a nightly basis.
Instructed all employees who are exhibiting symptoms of COVID-19 to visit a doctor immediately and will be compensated for any time missed due to this pandemic.
Any employee uncomfortable with coming to work at this time has been instructed to stay home without consequence.
Reduced hours are as follows
o 8AM - 5PM
o Monday - Friday
Lease
Turn Ins
If your Subaru lease is ending and need to turn
it in, we can do so by appointment by emailing
bobr@raffertysubaru.com
You also have the option to extend your current
lease. Please visit
https://autofinance.chase.com/subaru-motors-finance/contact-us
for more information.
This is just a brief overview of what we're
doing to combat the spread of COVID-19 in our community, and we continue to
work daily to identify new ways to grow and strengthen our response efforts.
Simply put, you can rest assured knowing that my team and I are approaching
this situation diligently and proactively with an abundance of caution, and out
of an abundance of
care.
Finally, I'd like to offer one parting thought:
I know that the uncertainty associated with the spread of COVID-19 is cause for
great concern. However, I ask everyone, my team and customers alike, to face
this unique challenge with great poise and courage. Let us stand united to
combat this outbreak and come through this stronger than before!
Thank you,
Bob Rafferty
Owner, Rafferty Subaru
Additional information on the coronavirus disease,
including steps to prevent becoming ill, can be found online:
1. World Health Organization
https://www.who.int/emergencies/diseases/novel-coronavirus-2019
2. The Centers for Disease Control